Privacy Policy & Security Notice

1. Introduction & Commitment

D&Ddatabundlelimited ("we", "our", or "us") is dedicated to protecting the privacy and personal data of our users, retail customers, and business agents. This Privacy Policy describes how we collect, handle, process, and safeguard information when you use our website, customer portal, and services.

We process your data strictly under the principles of lawful processing, purpose limitation, transparency, and data minimization specified by the Ghana Data Protection Act, 2012 (Act 843).

2. What Information We Collect

To fulfill telecommunication orders and maintain account balances, we collect only necessary contact and operational data:

• Account Data: Name, phone number, and email address when creating an agent or client account.
• Transaction Details: Recipient phone number, network operator (MTN, Telecel, AirtelTigo), data package size, and unique transaction references.
• Customer Inquiries: Communications sent to our WhatsApp or email support channels.
• Device & Access Logs: IP address and browser type for security monitoring and fraud prevention.

3. How We Use Your Information

Your information is used solely for the following legitimate purposes:

• Dispatching data bundles, airtime, and WAEC vouchers to the designated recipient phone lines.
• Providing real-time transaction tracking and receipt generation via https://dnddatabundlelimited.com/track.
• Processing automated wallet refunds if carrier fulfillment is interrupted.
• Delivering customer support, ticket resolution, and service notifications.

4. Third-Party Disclosures & Service Partners

We do not sell, rent, trade, or monetize your personal information to advertisers or external third parties. We share data only with authorized technical partners strictly required to execute your orders:

• Licensed Mobile Network Operators: MTN Ghana, Telecel Ghana, and AirtelTigo to deliver requested telecom bundles to recipient lines.
• Payment Processors (Paystack): To verify and settle Mobile Money and debit card transactions securely under PCI-DSS standards.
• Regulatory Authorities: Only when strictly required by enforceable Ghanaian court orders or statutory law.

5. Your Rights as a Data Subject

Under the Ghana Data Protection Act 2012 (Act 843), you are entitled to:

• Request access to the personal information held about your account.
• Request correction of inaccurate or outdated contact information.
• Request account closure and deletion of non-statutory transactional records.

To exercise any of these rights, contact our customer desk:

• Store Brand: D&Ddatabundlelimited
• Privacy Inquiries: support@telcogh.com
• WhatsApp Customer Support: 0591629608